This Privacy and Cookies Policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy and Cookies Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Mr Cloud Hosting Web Solutions, a sole trading entity in England and Wales.
We may collect and process the following data about you:
Your title, name, date of birth, address, email address, telephone numbers, username, password, business name (if applicable) and such other contact details as we require. This includes information provided at the time of registering to use the Website.
Information that you provide by filling in forms on the Website. This includes information provided at the time of subscribing to our services or requesting further services. We may also ask you for information when you report a problem with the Website.
If you contact us, we may keep a record of that correspondence.
You should only submit to us or the Website information which is accurate and not misleading. You should keep that information up-to-date and let us know if any of that information changes by emailing us at team@mrcloudhosting.com. By submitting your or anyone else’s data to us or the Website, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The Website uses cookies. Cookies are small text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on the Website.
We only use cookies for your convenience in using the Website and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Website.
If you want to find out more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html.
Please note that we collect data from the Website about use of the Website using a web analysis tool which uses cookies that are (able to be) used to generate pseudonyms for a user’s profile. This means that use cookies (which may be stored on your computer after you leave the Website) can store information about your visit.
Please also note that our suppliers and partners may also use cookies, over which we have no control.
All information you provide to us is stored on our secure servers. We use industry standard security and firewalls on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
When you make any payment to us through the Website, you must make that payment to us using Razorpay, Paytm, PayPal or Stripe. We do not collect any payment information from you. When submitting your payment information to the payment gateways, please note that the payment gateways each have their own privacy policies and that we do not accept any responsibility or liability for those privacy policies. Please check those privacy policies before you submit any personal data to payment gateways.
Your card details are not stored on our own servers, but remotely with our payment gateway for your security. Recurring use of cards is permitted using ‘tokenisation’.
We do not store credit card details nor do we share customer financial details with any 3rd parties.
We use information held about you in the following ways:
Other than as set out in this Privacy and Cookies Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy and Cookies Policy or unless we are required to do so by law.
The Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
By submitting data to us and using the Website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy and Cookies Policy (as amended from time to time, as described below) and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.
Please note that you can revoke any consent you have given us under this policy at any time by contacting us on sales@mrcloudhosting.com, and referencing this Privacy and Cookies Policy in the email subject line, using the body of the email to say what consent you are revoking.
Any changes we may make to this Privacy and Cookies Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail. Each time you enter the Website, you agree that the Privacy and Cookies Policy current at that time shall apply to all information held by you.
Mr Cloud Hosting utilizes FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using non-identifiable anonymous information. You can read privacy policy of third party fraud verification service we use at https://www.fraudlabspro.com/privacy-policy .
We use Stripe for identity document verification. Stripe collects identity document images, facial images, ID numbers and addresses as well as advanced fraud signals and information about the devices that connect to its services. Stripe shares this information with us and also uses this information to operate and improve the services it provides, including for fraud detection. You may also choose to allow Stripe to use your data to improve Stripe’s biometric verification technology. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
Questions, comments and requests regarding this Privacy and Cookies Policy are welcomed and should be addressed to sales@mrcloudhosting.com.
Please note that it is now a mandatory requirement for all future orders to be created, only on acceptance of our full terms and conditions and privacy policy. You will be prompted to both read, and accept our terms and conditions prior to any orders being accepted, or new accounts being created.
Please ensure you have fully read and accept our terms and conditions in full prior to using any of our services
Our client area provides a self-service portal for you to update / modify and view your Profile / account data. This same client portal also provides your customers with access to update their personal information including name, email address, postal address and phone number as well as any other profile related information.
Please see the ‘Data Removal’ option above more information, or to process a ‘Data Removal Request’. Please note that we retain the right to store personal information for all clients who have paid an invoice.
Please note that you will ONLY be contacted by us either for marketing, product or status updates etc on the basis that you have signed up via https://client.mrcloudhosting.com – upon doing so, you accepted our terms and conditions which state communication will be made via email, using the data stored within your customer profile.
We use two methods for sending marketing, newsletters and status / product updates…
Gist – We use Gist (or other similar 3rd party software) to contact customers regarding status updates, product announcements or general marketing. Our mailing list is generated on the basis that you have registered to our site, via https://client.mrcloudhosting.com. Upon registering, you automatically become enrolled in our Marketing List via Gist. Of course, you can choose to remove yourself from our listing by clicking ‘unsubscribe’ within the email received. Once unsubscribed, we will no longer contact you via our Gist marketing. Please note that unsubscribing will not affect system or account related emails.
WHMCS / Client Portal – We may from time to time contact you via our client area – by using our service, you agree to be contacted via this method however you will not be sent anything for ‘general marketing’ – as such, we retain the right to contact you for the purposes of status updates etc.
The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request the removal of their data. Although the legislation applies only to European nationals, we have opened up this system to all users as we feel that your privacy and trust in us is paramount.
If you wish to have your data removed as part of the GDPR “right to be forgotten” you are able to request this, if the following criteria apply to you;
If you meet all of these criteria, then simply click the below button to request your data to be removed;
We will provide an answer to this request within 2 weeks, from here we may ask you for proof of identity as well as a few security questions. After this you will be provided with a final confirmation page, that you must agree to before the data can be deleted.
If your request is successful you will not receive a response to your original request, but a final automated email confirming that your personal information was been purged from our databases.
You may also request the data removal request directly by raising a ticket to our Support System, with the following format.
Dear MR Cloud Hosting ,
I hereby formally request that all physical or digital personal data is either destroyed and purged from your databases.
I acknowledge this request may take up to 4 weeks to process.
I also confirm I am an EU citizen, the original account owner and I have not used your services in the last 7 years.
Best Regards,
INSERT NAME HERE
The introduction of the new GDPR legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request this data. Requesting your data is a very simple process that only takes a few seconds, just click the button below;
Please be aware that we may ask for additional proof of identity before we can hand over the requested data, this is a standard security procedure that we carry out from time to time.
We will reply to your request within 4 weeks, from here we may ask for further proof of identity as well as a few security questions. Once complete we will hand over the data in standard format (.txt or .PDF), whereby you can review the collected information.
You may also request the data removal request directly by raising a ticket to our Support System, with the following format.
Dear MR Cloud Hosting,
I hereby formally request that a copy of all physical or digital personal data is provided to myself in a readable format.
I acknowledge this request may take up to 4 weeks to process.
I also confirm I am an EU citizen, the original account owner and I will be subject to additional identity checks.
Best Regards,
INSERT NAME HERE
The below data is stored for the mandatory requirements by authority in the event of an account audit
All other data may be stored for 6 months or more before being purged from our databases, this includes, but
is not limited to:
We reserve the right to store the above data in multiple physical locations. These locations may be based in the United Kingdom, or in both the European Union and the United States. These are as follows…
We employ the highest level of encryption for stored passwords, this includes the following: